Term and conditions

How to buy

•    Visit the pages of the products’ categories of “Terre di Loppiano.”
•    When you have identified the product you are interested in, click on “add to cart”. If you wish to continue to see other products continue to visit the catalog pages otherwise click on “go to checkout”.
•    Start the purchase phase, the pages will indicate the choices you want for the payment methods and the destination of the products.
If for any reason the customer is not completely satisfied with the purchased item, Terre di Loppiano gives you the guarantee Satisfaction or reimbursement.

 

Terms of payment
At the moment it is possible to buy in € by Credit Card or Pay Pal account.
For foreign countries the approximate cost in dollars is indicated which naturally varies according to the exchange rate.
Payment by credit card is made with maximum security using PayPal. Paypal protects your financial information with innovative security and fraud prevention systems. When you use PayPal, your financial information is not shared with us.

 

Shipment
The delivery methods available are shipping via express courier with home delivery or collection at the point of sale. In the case of courier delivery, the purchased goods are shipped via express courier to the destination address specified by the Customer in the order form. Our shipping days are on Mondays and Wednesdays with estimated delivery times of 48-72 hours from shipment, subject to any delay attributable to the carrier. The Merchant undertakes to send the goods within two / four working days from the time of receipt of the order, except for any delays due to technical problems, and in any case within the time limits established by law. Orders with payment by bank transfer will be processed after the Merchant has verified the payment. The shipping costs, indicated at the bottom of the order form, are charged to the customer.

 

IMPORTANT!
At the time of delivery, the customer is required to check the number of packages and carefully check the external appearance of them. If the number of packages delivered does not correspond to the number indicated, as appropriate, on the invoice or on the transport document, or if the shipment packaging shows signs of tampering, alteration or deformation presuming any damage or alteration of the content, the customer may refuse delivery or, alternatively, accept it by signing the delivery note with the words “WITH RESERVE specifies” example “broken neck” “wet neck” so you can check the contents of the shipment and ensure the good condition of the goods. In the event that one or more products are not in perfect condition because damaged during transport, the customer must promptly inform Terre di Loppiano, sending a photo of the damaged product. We will, at our own expense and in the shortest time possible, replace the damaged products or, if this is not possible, to reimburse the customer for their amount.
In the case of pick-up at the point of sale, the customer must print the order receipt and, with this, go at his own expense to collect the goods at the Terre di Loppiano sales point.

 

SHIPPING COST

Italy: 15,00 € + IVA.

 

Secure Purchase & Conditions: Satisfied or reimbursed

If for any reason the customer is not completely satisfied with the purchased item, Terre di Loppiano will provide a service to replace the product with another of similar value or the return of the amounts paid.

To make use of the Money Back Guarantee, just follow these simple instructions:
Send within 10 days of receipt of the package a fax (+ 39 055 8330514) or via e-mail (info@terrediloppiano.com), explaining the reasons for the return.

Indicate also if you prefer the replacement of the product with one of similar value or the return of the amounts paid (excluding shipping costs). Return the products in the original packaging with assured to:

Terre di Loppiano srl,
loc. Burchio snc c/o Polo Lionello Bonfanti,
50064 Incisa in Val d’Arno (FI) – ITALY

The customer must pay the cost of shipping and insurance. If the goods are returned due to an error by ‘Terre di Loppiano’ (incorrect shipment or other) shipping and insurance costs will be at our expense.

Within 7 days of receiving the returned products, ‘Terre di Loppiano’ will return the replacement products to the recipient or, alternatively, refund the entire amount of the order (excluding shipping costs) by bank transfer.